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I recently found my way to Ruggero Piano in Raleigh, North Carolina, in order to purchase a Clavinova for my church choir room. It was my first visit to their shop which was very convenient and easy to get to from I-540. I was warmly greeted, and found everyone there to be welcoming, very friendly, knowledgable and professional. Making my purchase was very easy, and there was a seemingly complete selection from which to choose. Their delivery/installation team was prompt, polite and professional.As a Juilliard-trained pianist, I was also quite interested in their stock of 'real' pianos, and Mr. Ruggero was kind enough to give me a tour of their facility which includes several showrooms, a workshop, and "Bösendorfer Hall," a room containing a large concert piano available to area pianists, teachers and students for recitals and recording. Ruggero PIano impressed me as far more than just a place to buy a piano; it struck me as a company and people dedicated to the art of the piano. I would give Ruggero PIano the highest recommendation without hesitation.
Ruggero Piano is an extremely high quality and customer-oriented company. They made heroic efforts to find us the exact piano that met or needs, went out of their way to integrate the Disklavier system into our in-house system, and coordinated the move of our existing piano into another home. They are professional and patient and make good or their word....and then some.
A number of months before I was actually ready to purchase, I visited Ruggero on the recommendation of a friend. Despite the fact I was up front about the fact that I wasn't yet ready to buy and might not be ready to buy for several months to a year, the staff member on duty spent a large amount of time with me--helping me figure out what instrument might suit my needs. The store then kept me in the loop by eMail when instruments that might fit my needs arrived in stock. A number of months later (about a month ago) I returned to the store and made a purchase of a brand new Yamaha P22. I was offered an excellent deal, and have been enjoying the instrument tremendously.Even after the purchase, I have contacted Ruggero a couple of times--once for a recommendation on a piano instructor and another for a recommendation on a repair service for another type of instrument. Both times they have been responsive in providing quality advice.I will most definitely utilize Ruggero's services in the future for all of my piano-related needs.
I just purchased a new grand piano from Ruggero and could not have been happier with my experience. Chris Ruggero was delightful to work with. He was honest, informative, helpful, and friendly. There was zero sales pressure from start to finish and I feel confident I got the very best piano for me at a competitive price. When I had to push back my delivery date not once, but twice, Chris couldn't have been more understanding and accommodating. So, if you are in the market for a piano, there is honestly no reason at all to shop anywhere else! Best of luck!
I've bought two pianos from Ruggero and couldn't be happier. Each upgrade was a significant step up -- I should have upgraded long ago. Best in class service and professionalism
I bought a fantastic digital instrument from Ruggero! I needed something that wouldn’t bother my neighbors but that was high-end enough that I wouldn’t hate playing it. Chris and team helped me find what I needed and I love it! Can’t keep my hands off it! Great purchase decision.
I worked with Zack who explained the differences in the models I was considering then left me to play each one for about 45 minutes. Knowledgeable, warm, and not pushy
Ruggero was the first store we visited on our quest to find a piano for our son. We felt immediately welcome and at ease once we walked into the door and were greeted by Richard Ruggero. We visited other stores afterwards but nothing compared to the customer service and selection of Ruggero. We decided upon a used Weinbach upright in excellent condition and with great sound. We worked with Chris Ruggero to complete the purchase. We are loving the new "addition" to our household.
This is my favorite place in the world. Between the quality of the instruments, service, community involvement and the 4th Friday concerts, Ruggero Piano is unrivaled.
This is a top-notch piano store and I highly recommend a visit to anyone looking to buy a piano. Indeed, it would be well worth a long drive.I visited this summer, and ended up spending three hours at the store trying out grand pianos. Chris and Richard were very kind about explaining everything to me, and also allowing me to try out their pianos at leisure.They have a lot of brands that are comparatively little known in the US, and well worth trying. I got to try Schimmels for the first time -- really fantastic pianos. (My favorite of them, at least on the day I visited, was a Wilhelm Schimmel, which is less expensive than a standard Schimmel -- unfortunately that particular piano had been already sold to another customer and not yet delivered!) I also tried a Bosendorfer 185CS. Oh *wow*... to this day, this remains my favorite piano that I have ever tried. (Above Steinway, Bluthner, Fazioli, Steingraeber, etc. etc.) In the end, I resisted the temptation to double my budget.... but it is less expensive than many of its competitors.Their pricing on new pianos, based on comparison to information I found on the Internet, is good across the board and in some cases extremely good.Pianos are very individual, even within the same brand and model, and the piano I fell in love with (and that was within my budget) ended up being one I found elsewhere. But I would have been delighted to do business with Ruggero if it had been one I'd found there; this store offers great pianos sold at competitive prices by wonderful people.