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Another thoroughly satisfied customer of Ruggero Piano. While having had excellent experiences at both Maus and Hopper, Ruggero blew us away. Jay helped take us through the various pianos available, giving us detailed information about each one, and what differentiates both Yamaha and Ruggero. Then, as an added treat, he showed us the workshop where pianos are restored! All in all, a great purchasing experience. Thanks!!
It is an amazing place to visit. The have a vast selection of product there and friendly service.
Fantastic customer service--the knowledgeable, friendly and professional people at Ruggero Piano really impressed us, and we feel very confident in our decision. Zach talked us through the pros and cons of the different choices and patiently and expertly answered all of our questions. Once we were pretty sure we'd made a decision, the staff, rather than make a quick sale, suggested we wait a couple of weeks to take advantage of a promotional price. Oh, and while all this was happening, someone quietly gave our kids some coloring books and crayons. Overall an excellent experience and I'd recommend Ruggero to anyone.
About a month ago, my husband and I drove from Greenville to see the pianos that Ruggero’s had on display ... our first time in the store. But I can honestly say that it was well worth the trip. We found a pre-owned Yamaha baby grand that was PERFECT for us!! Though it was 28yrs old, they had restored it to LIKE NEW!! It was definitely my dream come true piano, and Chris & his dad made this shopping experience a pleasure indeed!! They went out of their way to make this happen for us in a timely and affordable manner!! Hats off to the Ruggero’s!! A new lifetime business partnership for us!!
The most important qualities to me in selecting a new piano was touch and sound. I was set on buying a grand piano, but found that they were too large for my space. Richard suggested that I try the Schimmel Konzert piano, I was amazed at the depth and rich quality of the sound. The beautiful sound of this piano keeps inviting me to play. I am so thrilled that we purchased it. Thank you all for your time, excellent advice and service. I couldn't be happier!
The folks at Ruggero Piano are absolutely wonderful. My new Estonia L168 Piano looks and sounds wonderful in its new home. The staff at Ruggero’s are knowledgeable, courteous, and professional. This is my third Piano purchase from them over the last six years. Each trade up experience has been exceptional. I now have my forever Piano (at least my wife hopes so). I highly recommend Ruggero Piano.
If you are looking for an awesome piano buying experience then look no further than Ruggero Piano! Richard, Chris, Zach, and staff were all wonderful in helping me select my new grand piano. Everyone was extremely knowledgeable and friendly and there is zero pressure on the customer. My "new" grand piano is actually a completely rebuilt mahogany 1917 Mason & Hamlin Model A; straight from the workshop of Ruggero Piano. I've always wanted a vintage Mason & Hamlin and boy did I hit the jackpot. This instrument is magnificent! I was able to come and play many different pianos over several visits to ensure I found the one I liked. I kept coming back to this Mason & Hamlin. Ruggero Piano exceeded my expectations and it was truly a great customer service experience. Thank you!
What can I say to express appreciation to Richard and entire crew at Ruggero. They have taken care of me through thick and thin. Expert tuning, repair, insurance advice, pianos for friends. Richard is like part of family...leave door open for him, he tunes Bosendorfer and sometimes Knight...leaves me an invoice...perfect! Takes care of many friends in Chapel Hill with excellent service. John too, of course. Ruggero Piano exemplifies the best in a professional family business!
What a wonderful piano shopping experience! We loved the expertise of the staff and the no-pressure environment at Rugerro. Mr. Rugerro encouraged our daughter to try every piano and patiently answered all of our questions. Delivery was on time and set up perfectly. Would definitely recommend Rugerro to anyone in the market for a piano!!