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I have known Richard Ruggero, who had done some work on my old piano, not only as a superb technician but also as one of the nicest and most honest people in the business. As my old piano is aging out, I have recently been looking for pre-owned Steinways, hoping to find my dream piano. Alas, the good ones are still out my price range, but I had recently heard about Estonia pianos, and contacted Richard Ruggero to see if he had one I could try. Indeed he did! He even placed it in a back room in the configuration I would have it in my living room, next to another piano. I really liked the Estonia, but liked the other piano even better, which turned out to be a Schimmel! Who knew? What I love about Richard and everyone in his shop is that they gave me (and the friends I brought along) ample time to play all the instruments we wanted to, with absolutely NO pressure! They were there to answer any of our questions but otherwise left us alone to play. Knowing how much I loved the (brand new!) Schimmel C 189, and also my budget, Richard was able to make me a wonderful offer, and I could not be happier with the piano! Delivery went smoothly, I’ve been playing it for a week now, and it seems to just get better and better! I am so grateful, knowing that I will have Richard and his staff to take care of my piano for as long as it lives here with me!
As an established piano teacher in Cary, I have sent many students and their families to Ruggero Pianos in Raleigh to purchase either a first piano or an upgrade. Ruggero does not disappoint! They have been attentive to the needs of the student and been conscious of the family budget. I count on Ruggero to help my studio build quality players by providing great pianos (both new and used) professional follow-up in tuning and warranty, and timely delivery. I always tell my students to go to Ruggero FIRST. They have a wide selection of new and used pianos and their prices are competitive. Many thanks Richard and Chris!
Another thoroughly satisfied customer of Ruggero Piano. While having had excellent experiences at both Maus and Hopper, Ruggero blew us away. Jay helped take us through the various pianos available, giving us detailed information about each one, and what differentiates both Yamaha and Ruggero. Then, as an added treat, he showed us the workshop where pianos are restored! All in all, a great purchasing experience. Thanks!!
It is an amazing place to visit. The have a vast selection of product there and friendly service.
Fantastic customer service--the knowledgeable, friendly and professional people at Ruggero Piano really impressed us, and we feel very confident in our decision. Zach talked us through the pros and cons of the different choices and patiently and expertly answered all of our questions. Once we were pretty sure we'd made a decision, the staff, rather than make a quick sale, suggested we wait a couple of weeks to take advantage of a promotional price. Oh, and while all this was happening, someone quietly gave our kids some coloring books and crayons. Overall an excellent experience and I'd recommend Ruggero to anyone.
About a month ago, my husband and I drove from Greenville to see the pianos that Ruggero’s had on display ... our first time in the store. But I can honestly say that it was well worth the trip. We found a pre-owned Yamaha baby grand that was PERFECT for us!! Though it was 28yrs old, they had restored it to LIKE NEW!! It was definitely my dream come true piano, and Chris & his dad made this shopping experience a pleasure indeed!! They went out of their way to make this happen for us in a timely and affordable manner!! Hats off to the Ruggero’s!! A new lifetime business partnership for us!!
The most important qualities to me in selecting a new piano was touch and sound. I was set on buying a grand piano, but found that they were too large for my space. Richard suggested that I try the Schimmel Konzert piano, I was amazed at the depth and rich quality of the sound. The beautiful sound of this piano keeps inviting me to play. I am so thrilled that we purchased it. Thank you all for your time, excellent advice and service. I couldn't be happier!
The folks at Ruggero Piano are absolutely wonderful. My new Estonia L168 Piano looks and sounds wonderful in its new home. The staff at Ruggero’s are knowledgeable, courteous, and professional. This is my third Piano purchase from them over the last six years. Each trade up experience has been exceptional. I now have my forever Piano (at least my wife hopes so). I highly recommend Ruggero Piano.
If you are looking for an awesome piano buying experience then look no further than Ruggero Piano! Richard, Chris, Zach, and staff were all wonderful in helping me select my new grand piano. Everyone was extremely knowledgeable and friendly and there is zero pressure on the customer. My "new" grand piano is actually a completely rebuilt mahogany 1917 Mason & Hamlin Model A; straight from the workshop of Ruggero Piano. I've always wanted a vintage Mason & Hamlin and boy did I hit the jackpot. This instrument is magnificent! I was able to come and play many different pianos over several visits to ensure I found the one I liked. I kept coming back to this Mason & Hamlin. Ruggero Piano exceeded my expectations and it was truly a great customer service experience. Thank you!
What can I say to express appreciation to Richard and entire crew at Ruggero. They have taken care of me through thick and thin. Expert tuning, repair, insurance advice, pianos for friends. Richard is like part of family...leave door open for him, he tunes Bosendorfer and sometimes Knight...leaves me an invoice...perfect! Takes care of many friends in Chapel Hill with excellent service. John too, of course. Ruggero Piano exemplifies the best in a professional family business!