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What can I say to express appreciation to Richard and entire crew at Ruggero. They have taken care of me through thick and thin. Expert tuning, repair, insurance advice, pianos for friends. Richard is like part of family...leave door open for him, he tunes Bosendorfer and sometimes Knight...leaves me an invoice...perfect! Takes care of many friends in Chapel Hill with excellent service. John too, of course. Ruggero Piano exemplifies the best in a professional family business! - Bill Bolen