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I had a great experience with Ruggero Piano. Both Chris and Jay provided excellent customer service. Chris helped me to find the perfect piano for my playing style while Jay provided in-depth technical answers to all my questions. The best part of the experience was the teams follow up after the purchase. Jay and the techs at Ruggero tuned, regulated, and voiced the piano to perfection. They also made time to walk me through all the work that was performed after the purchase and prior to the delivery. This is a great team focused on the customer and helping them to find a tailored solution to their needs. If you are looking for a new or used piano this is the team to work with. Thanks to all at Ruggero! - Mike Berger